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Can I have multiple options for a product?

Yes, you are able to proceed to refund a partially fulfilled order or fully completed order.

The scenario in [To Pack] order listing tab:-
1. Go to Orders on the main navigation menu > click [To Pack] order listing tab > choose any order for a refund.
2. Click on the [Cancel] button and type Cancel on the text box to proceed with the full refund.

The scenario in [To Ship] order listing tab:-
1. Go to Orders on the main navigation menu > click [To Ship] order listing tab > choose any order for a refund
2. Click on the [Refund] button and fill in the required information on the Refund pop-up.
3. You can modify the refund quantity or refund amount you want to process for either a partial refund or full refund, depending on your agreement with your customer.
4. Click on the [Refund] button to process the refund to your customer.

Scenario in [Completed] order listing tab:-
1. Go to Orders on the main navigation menu > click [Completed] order listing tab > choose any order for a refund
2. Click on the [Refund] button and fill in the required information on the Refund pop-up.
3. You can modify the refund quantity or refund amount you want to process for either a partial refund or full refund, depending on your agreement with your customer.
4. Click on the [Refund] button to process the refund to your customer.

The scenario in [Partial Completed] order listing tab:-
1. Go to Orders on the main navigation menu > click [Partial Completed] order listing tab > choose any order for a refund
2. Click on the [Refund] button and fill in the required information on the Refund pop-up.
3. You can modify the refund quantity or refund amount you want to process for either a partial refund or full refund, depending on your agreement with your customer.
4. Click on the [Refund] button to process the refund to your customer.